Refund policy

Return & Refund Policy

Last Updated: July 19, 2026

At Desi Daily Junction, we are committed to delivering high-quality mobile covers and accessories. Customer satisfaction is important to us, and we strive to ensure every order meets your expectations. This Return & Refund Policy explains the conditions under which returns, replacements, refunds, and cancellations are accepted.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

1. Return Eligibility

Returns are accepted only under the conditions described in this policy.

You may be eligible for a return or replacement if:

  • You received a damaged product.
  • You received the wrong product.
  • You received the wrong mobile model.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories (if applicable).

To qualify for a return or replacement:

  • The request must be submitted within 7 days of delivery.
  • The product must be unused.
  • The product must be returned in its original packaging.
  • All tags, labels, inserts, and accessories must be included.
  • Proof of purchase is required.

2. Non-Returnable Items

Returns or refunds will not be accepted in the following situations:

  • Incorrect phone model selected by the customer.
  • Product ordered by mistake.
  • Color variation due to different screen settings.
  • Minor differences in texture, finish, or appearance resulting from product photography or lighting.
  • Damage caused after delivery.
  • Normal wear and tear.
  • Products showing signs of use.
  • Products with scratches, dents, stains, or physical damage caused by the customer.
  • Products returned without original packaging.
  • Requests submitted after the return window has expired.

3. Replacement Policy

If your product is:

  • Damaged during transit
  • Defective
  • Incorrectly delivered

we may offer a replacement instead of a refund, subject to stock availability.

If the exact product is unavailable, we may offer:

  • A similar product of equal value, or
  • A full refund.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Your request should include:

  • Order Number
  • Customer Name
  • Clear photographs of the product
  • Photographs of the shipping package
  • A brief description of the issue

Failure to provide sufficient evidence may result in rejection of the claim.

5. Manufacturing Defects

Products found to have genuine manufacturing defects within the eligible return period may qualify for a replacement after inspection.

Desi Daily Junction reserves the right to inspect returned products before approving any claim.

6. Refund Policy

Refunds are processed only after:

  • The returned product has been received.
  • The product passes our quality inspection.
  • The return request has been approved.

Refunds will be issued using the original payment method whenever possible.

If the original payment method is unavailable, an alternative refund method may be offered.

7. Refund Processing Time

Once approved:

  • Refunds are generally initiated within 5–7 business days.
  • Banks and payment providers may require additional processing time.
  • Cash on Delivery (COD) refunds may require bank account details for transfer.

Actual credit timelines depend on your payment provider.

8. Return Shipping

If the return is approved because:

  • Wrong product delivered
  • Defective product
  • Transit damage

Desi Daily Junction may arrange a reverse pickup where available or reimburse reasonable return shipping charges.

If the return is due to customer preference or an ineligible reason, return shipping costs will be the customer's responsibility.

9. Reverse Pickup

Reverse pickup services are subject to courier availability.

If reverse pickup is unavailable in your location, customers may be asked to self-ship the product to the address provided by our support team.

Customers are advised to use a reliable courier service and retain the shipment tracking details until the return is completed.

10. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be governed by this Return & Refund Policy.

Desi Daily Junction reserves the right to cancel any order due to:

  • Pricing errors
  • Product unavailability
  • Payment verification issues
  • Suspected fraudulent activity
  • Technical errors
  • Compliance requirements

If we cancel an order after payment has been received, a full refund will be issued.

11. Refused Deliveries

If a customer refuses delivery without a valid reason or repeatedly refuses Cash on Delivery orders, Desi Daily Junction reserves the right to:

  • Deduct applicable shipping or handling charges where permitted,
  • Restrict future Cash on Delivery purchases, or
  • Decline future orders.

12. Exchange Policy

We currently do not offer direct product exchanges.

If eligible, customers may receive a replacement or refund as described in this policy.

13. Quality Inspection

All returned products undergo inspection before approval.

Returns may be rejected if the product:

  • Has been used.
  • Is damaged by the customer.
  • Is incomplete.
  • Is missing accessories or packaging.
  • Does not match the original order.

If a return is rejected, the product may be shipped back to the customer.

14. Fraud Prevention

To protect genuine customers, Desi Daily Junction reserves the right to reject return or refund requests involving suspected abuse, fraudulent claims, repeated misuse of the return process, or intentional damage.

15. Limitation of Liability

Our liability for any approved refund or replacement shall not exceed the purchase price paid for the product.

We are not responsible for indirect, incidental, or consequential losses arising from the use of our products.

16. Policy Updates

Desi Daily Junction reserves the right to amend this Return & Refund Policy at any time without prior notice.

The latest version published on our website will apply to all future orders.

17. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact our customer support through the contact details provided on our website.

When contacting us, please include your:

  • Order Number
  • Name
  • Registered Email Address
  • Mobile Number
  • Description of the issue

This information helps us process your request as quickly as possible.

Thank you for shopping with Desi Daily Junction. We appreciate your trust and look forward to serving you again.