Privacy Policy

Welcome to Desi Daily Junction ("Company", "we", "our", or "us"), we value your trust and are committed to protecting your privacy, this Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, contact our customer support, or otherwise interact with our online store,
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

This website and the brand “Desi Daily Junction” are owned and operated by PCAA Ventures LLP.

1. About Us

Desi Daily Junction is an online retailer specializing in premium mobile phone covers and mobile accessories, our website is hosted on the Shopify e-commerce platform, which provides the technology necessary to operate our online store securely,

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

Full Name, Mobile Number, Email Address, Billing Address, Shipping Address, PIN Code, State and Country

Order Information

Products ordered, Quantity, Order value, Payment status, Delivery details, Order history

Payment Information

Payments are securely processed through authorized payment gateway providers,
Desi Daily Junction does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials,
Payment processors may securely collect payment information in accordance with their own privacy policies,

Device Information

When you visit our website, we may automatically collect:

IP Address, Browser type, Device type, Operating system, Time zone, Device identifiers, Website usage information

Customer Communications

We may collect information you provide when:

Contacting customer support, Sending emails, Filling contact forms, Requesting replacements or refunds, Participating in surveys or promotions

3. How We Collect Information

We collect information:

Directly from you, During checkout, Through your customer account, Through cookies and similar technologies, Through Shopify, Through payment gateway providers, Through courier and logistics partners, Through customer support interactions

4. Why We Use Your Information

Your information is used to:

Process your orders, Deliver products, Verify payments, Prevent fraud, Improve our website, Provide customer support, Respond to enquiries, Send order confirmations, Provide shipping updates, Process returns and refunds, Improve shopping experience, Maintain legal compliance,
Where you have provided consent, we may also send:
Promotional offers, Discount coupons, New product launches, Festival offers, Marketing communications,
You may unsubscribe from promotional communications at any time,

5. Cookies

Our website uses cookies and similar technologies to:

Keep products in your shopping cart, Remember your preferences, Improve website functionality, Measure website performance, Analyze visitor traffic, Detect fraudulent activity, Enhance website security,
You may disable cookies through your browser settings, some website features may not function properly if cookies are disabled,

6. Sharing of Information

We never sell your personal information,
We may share your information only when necessary with:

Shopify

Our website is hosted on Shopify, which processes certain information required to operate the online store,

Payment Gateway Providers

To process secure payments,

Courier & Logistics Partners

Including shipping companies for order delivery,
Information shared may include:

Name, Address, Mobile Number, Email Address, Order Number

Technology Providers

For website hosting, analytics, fraud prevention, email communication, and customer support,

Government Authorities

Where required by law or legal process,

7. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction,
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure, accordingly, we cannot guarantee absolute security,

8. Payment Security

Payments are processed by trusted third-party payment gateways using encrypted connections,
Desi Daily Junction never has access to:

Card PIN, CVV, Net Banking Password, UPI PIN, OTP,
Customers should never share OTPs or banking credentials with anyone,

9. Data Retention

We retain your personal information only for as long as necessary to:

Complete transactions, Maintain order history, Comply with legal obligations, Resolve disputes, Prevent fraud, Enforce our policies,
When information is no longer required, it is securely deleted or anonymized, subject to applicable legal requirements,

10. Children's Privacy

Our website is not intended for children under 18 years of age,
We do not knowingly collect personal information from children, if we become aware that a child has provided personal information, we will take reasonable steps to delete such information,

11. Your Rights

Subject to applicable law, you may request to:

Access your personal information, Correct inaccurate information, Update your account details, Delete your information where legally permissible, Withdraw consent for marketing communications, Request information about how your data is processed,
Requests may be submitted using the contact details provided below,

12. Third-Party Links

Our website may contain links to third-party websites or services,
We are not responsible for the privacy practices, content, or policies of third-party websites, we encourage you to review their privacy policies before providing personal information,

13. International Processing

Because our website is hosted on Shopify and supported by third-party service providers, your information may be processed or stored on servers located outside India,
Appropriate safeguards are implemented by these service providers to protect personal information,

14. Marketing Communications

If you subscribe to our newsletters or promotional updates, we may contact you via:

Email, SMS, WhatsApp (where applicable),
You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly,
Transactional messages related to your orders, payments, shipping, returns, or customer support may still be sent even if you opt out of promotional messages,

15. Fraud Prevention

We use customer information to:

Detect fraudulent orders, Prevent payment fraud, Verify transactions, Protect customer accounts, Secure our website, Investigate suspicious activity,
Orders suspected of fraud may be delayed, cancelled, or require additional verification,

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology,
The updated version will be published on this page with the revised "Last Updated" date, continued use of our website after such updates constitutes acceptance of the revised Privacy Policy,

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Desi Daily Junction
Email: support@desidailyjunction.com
Phone: +91-8130685477
We will make reasonable efforts to respond to your request in a timely manner,

18. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India,
Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts.
Thank you for trusting Desi Daily Junction, we appreciate your confidence and remain committed to protecting your personal information while providing a secure and reliable shopping experience,